General Terms All purchases on NewPet.co.nz require that you have read and accepted these terms and conditions. By marking the fields "I accept the terms and conditions" and "Accept NewPet's terms of service," you confirm an agreement between you and NewPet.co.nz, binding both parties to these terms. The purchase agreement is established between you (the advertiser) and NewPet.co.nz (advertising intermediary). If information provided in your advertisement listing does not meet NewPet.co.nz's standards, the ad may not be approved or published. NewPet.co.nz prohibits inclusion of contact details (phone numbers, emails, company names, websites) in ad text, and such information will be removed. Only one ad per pet is permitted, and each ad should represent a unique pet. NewPet.co.nz reserves the right to reject ads without prior communication with the advertiser, at its discretion.
Usage Rights Your login to NewPet.co.nz is personal and may not be shared, loaned, or sold, nor can you use it to share information available only behind login, such as seller contact information. Violating these rules may lead to immediate account suspension or ad removal without compensation from NewPet.co.nz. NewPet.co.nz may update its guidelines, terms, privacy policy, and cookie policy periodically and will announce these changes on NewPet.co.nz. If you suspect misuse of your email or password for NewPet.co.nz, please contact our customer service at NewPet Support.
Payment and Subscription Agreement By making a payment, you authorize NewPet.co.nz to charge the agreed amount according to the selected service, either via your payment card or mobile bill. Once payment is completed, your ad is live on NewPet.co.nz, and as the advertising period begins immediately, the purchase is non-refundable. Ads run for the designated period and cannot be canceled; deleted ads or user accounts forfeit any remaining service period. All transactions occur over encrypted connections to protect your information, and NewPet.co.nz does not store your card details, ensuring high security standards.
Pricing The benefit package is available at an introductory price of $1 NZD for the first 3 days, with automatic renewal at $69 NZD every four weeks unless canceled. You may cancel anytime after the initial 24-hour period via your account settings under “My profile” > “My benefits package.” Please note that the introductory offer is limited to one per customer.
GST All prices include the Goods and Services Tax (GST) as applicable in New Zealand.
Delivery Purchased products or services are available immediately after payment, and the amount is charged to your card upon purchase.
Subscription Cancellation You may cancel your membership at any time, and the subscription will end at the conclusion of the current paid period. However, cancellation within the first 24 hours is not permitted.
Automatic Subscription Renewal By completing a purchase, you authorize NewPet.co.nz to process ongoing subscription payments as per your selected subscription. Subscriptions renew automatically unless canceled under "My profile" > "My benefits package" > “Unsubscribe benefits package.” For assistance, contact support at NewPet Support. Subscription cancellation is unavailable for the first 24 hours due to technical processing requirements.
Renewal and Card Deletion Procedure If your card is closed or canceled, NewPet.co.nz will consider this as a cancellation. You may continue to access the remaining paid period and can update payment information to renew if desired.
Right of Withdrawal Under the Consumer Contracts Act, you have a 14-day right of withdrawal, provided you have not used your subscription. If you wish to withdraw, immediately contact support, create a case, and refrain from using the subscription until you receive a response. Subscription usage waives withdrawal rights, though you may cancel to prevent future charges.
Warranty If you have started using the service, the right to complaint expires. In cases where the service was inaccessible due to website errors, NewPet.co.nz may extend the subscription period to compensate for the downtime upon receiving proper documentation (e.g., screenshots).
Advertising Rules All advertisements must be created with respectful and appropriate language. Ads may not contain:
Disclaimer NewPet.co.nz only facilitates contact between buyers and sellers and is not involved in the actual sale or purchase of products or services. NewPet.co.nz provides no guarantees for the advertised pets, and it is the responsibility of buyers and sellers to verify that the pet meets the description provided. NewPet.co.nz is not liable for losses arising from use of its services or any disruptions, including:
Termination The agreement ends upon the expiration of the purchased service or deletion of the ad. The period will be shown in your order confirmation and email receipt. You may delete your ad at any time on NewPet.co.nz, but note that this forfeits any remaining time and associated purchases, as these cannot be transferred to a new ad.